RIB is a global leader in digital transformation for the construction industry, providing cutting-edge software technologies and innovative working methods to increase productivity. MTWO and iTWO cx are cloud-based SaaS platforms, offering sophisticated and integrated solutions to improve the construction industry.
RIB is regarded as the benchmark for construction technology.
RIB have a unique opportunity based on the growth of the business and importance of a customer first approach for a key construction or consulting professional to join our team. The Customer Success Excellence Manager is a new but key role in assisting with the growth and strategy of RIB within the region in supporting the Customer Success Excellence Director in delivering on future initiatives.
Working from our Brisbane or Sydney Office, you will operate as a critical member of our team in working with some of the most prestigious companies in the region as well as product groups within RIB and the internal leadership teams across the region. This role has a major focus on ensuring customer satisfaction through the technical capability provided in the RIB solutions and you expertise as a manager in your field. Automation, repeatability and reportability are key criteria that the group are stiving for in building speed and agility to our customers.
The role will also assist with expansion of regions for key product and developing enablement strategies to drive this. This position will enable you to work as part of a highly collaborative, global team of creative and motivated individuals in a company whose core values focus on inclusivity, innovation, teamwork, entrepreneurialism and ownership to deliver outstanding results and customer satisfaction.
Ideally you will possess most of the below Skills or Experiences required to fulfil the role:
What you will need to succeed:
To succeed in this role, you will need experience in the following areas;
How we’re different:
Want to join the team? We’d love to hear from you. Contact us today.
Please look at the RIB Software website for more details:
RIB Group is an equal opportunity employer. We ensure that every job applicant and employee has equal employment opportunities.